Question 1

What is Norra?

Accepted Answer

Norra is a cloud-based SaaS platform purpose-built for the food & beverage industry. It offers a complete operating system for restaurants — including POS, reservations, online delivery, inventory management, CRM, and loyalty — all in one modern, easy-to-use solution.

Question 2

Is Norra a POS system?

Accepted Answer

Yes — and much more. While POS is at the core, Norra is designed to streamline your entire restaurant operation across multiple touchpoints, locations, and brands. It replaces disconnected tools with one fully integrated platform.

Question 3

What does Norra cost, and how is it billed?

Accepted Answer

Norra is offered through a yearly subscription, giving you access to all the essential tools with a single, predictable investment. The subscription covers platform usage, regular feature upgrades, system maintenance, and customer support — with no hidden fees or unexpected add-ons.

Question 4

Do I need to buy special hardware or hire IT staff?

Accepted Answer

No. Norra is a web-based platform that works on any modern device — including laptops, tablets, and existing POS terminals. There’s no need for servers, no software installations, and no technical expertise required to get started

Question 5

How long does it take to get started?

Accepted Answer

You can choose to either self-onboard using our intuitive tools, or purchase our setup and training package for hands-on guidance. Most restaurants go live within 5–10 business days, depending on complexity.

Question 6

Can I migrate from my current POS system?

Accepted Answer

Yes. We support smooth migration from legacy systems, including menu setup, user permissions, and customer data imports.

Question 7

Is Norra compliant with tax regulations in Vietnam?

Accepted Answer

Yes. Norra’s POS module is fully compliant with Vietnam’s electronic VAT invoicing requirements and can issue tax-compliant receipts directly from the system.

Question 8

How can I get started or request a demo?

Accepted Answer

Simply click the Contact Us button on our website or email us at info@norra.ai. Our team will walk you through the next steps and recommend a plan that fits your business.

Frequently asked questions